Gift card

Take into consideration that each creation is handmade and that the resin can sometimes create small bubbles and imperfections. Which is totally normal, since it's handmade!

Take care of the creations, do not put in the dishwasher ect.

The creations are made from resin and dried flowers.

Each creation may have a difference with the photo, considering that each product is unique.

The flowers may have a little color difference and the same for the size.

As each bookmark is handmade with resin, your bookmark may tend to soften or bend. Rest assured, this is completely normal.

Due to the bookmark's thin thickness, the resin may soften or bend due to heat, but don't worry, it absolutely won't break.

I advise you to put your bookmark flat in your book at a normal temperature and the bookmark will become straight again in a few hours.

Dispatch

Orders will be shipped within 5-7 business days. All orders are sent by Canada Post. Canada Post generally delivers within 5 business days for standard shipping with a tracking code. You will receive an email notification from us with tracking information once your order has been dispatched.

We are not responsible for Canada Post delivery delays when packages are returned to their hands.

International orders may incur customs fees and variable delivery times. We are not responsible for any additional charges.

Cancelation

As soon as payment is accepted and the order is confirmed, it is immediately in creation production and no changes can be made to your order once it has been placed.

Problem with your order

We have a 60 day policy for all defective items.

If you have not received your package, please contact us so that we can resolve the problem.

If your order arrives damaged following delivery, please contact us at lesfleurssechees@gmail.com so that we can assist you and resolve the problem. We will gladly replace any damaged item. However, a photograph as proof of the damage / defect is required.

Remember that the products you buy are handmade and each product is unique and the colors and placement of each flower may be different from one product to another.

Refund

No refunds are offered. However, if there is an error or defective item in your order once received, write to me and I will be happy to help you.

Note: We will not refund delivery charges.

Other questions?

For any information, please contact us via the Contact Us page.

The response time varies between 24-48 hours.